We will provide a letter of good standing after the final inspection to thank you for leaving the property and any garden in reasonable condition and to confirm you had a successful public housing tenancy.Tenant Move Out Checklist for Property Managers Can I get a reference regarding my tenancy? You can have an advocate or support person with you when you talk to us.įor information and assistance, you can contact Consumer Affairs Victoria on 1300 558 181, Tenants Victoria on 9416 2577 or Victoria Legal Aid on 1300 792 387. If this happens, you will also be able to have your side of the matter heard by VCAT. If we can’t reach an agreement with you, we may apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order for the assessed maintenance costs. To find out more about the appeals process you can contact the Housing Appeals Office on 1800 807 702 or talk to staff at the local housing office. If you remain unhappy with the decision after a local review, you can apply for a formal departmental appeal. Your case will be reviewed by a senior manager at your local housing office.
What if I disagree with the final decision about what you expect me to pay? Where family violence is involved, we will accept advice from your family violence worker or other relevant support worker as evidence to support your claim. When considering maintenance repair claims, we may need further evidence to support how your circumstances contributed to any damage or deterioration in the condition of your property. This evidence can be provided by: The department will consider reducing or waiving repair costs when factors such as family violence, a disability, a physical or mental health condition or an unknown person (such as someone breaking into your home) contributed to the repairs needed. What if it is decided that I need to pay repair costs?īefore final decisions are made about your responsibility to pay repair costs (outside of normal fair wear and tear), we would like to talk to you to understand your circumstances. Note: You may incur charges for any damage not reasonably assessed as being fair wear and tear or for the removal of any goods you leave behind. If you made alterations, you might need to have them removed. Ask your housing services officer if you need to do this. If there is damage, a mess or any rubbish, you may have to pay for repairs or to have the home cleaned. We would like to meet with you before you leave to complete a final inspection and discuss the condition of your home.īefore the keys are handed in, you are expected to leave your home clean and tidy. We can also discuss your housing needs and accommodation options. You will still need to complete a General Notice of Termination form and return the keys to ensure your tenancy is finalised and rent is no longer charged. If you need to move out urgently, contact your housing services officer as soon as you can before you leave. Your new address and contact details (including phone number and email address).Ĭontact your local housing office if you have any questions or need more information. You can also refer to the moving out – information for public housing renters form. It's important you tell us you want to move out at least 28 days before you leave by completing and signing the Renter's General Notice of Termination form – forms are available at your local housing office.
If you want to move, you must tell your housing services officer. There are options to get a property that better suits your needs than your current public housing property. Some of the ways public housing renters are making outstanding contributions to their community. Services to help you if you are looking for work, want to do some training or want advice about jobs and careers. Staying safe in your public housing property.
Services available to public housing renters who need support or financial help. Information on maintenance and repairs, including your responsibilities. The costs that public housing renters are responsible for. Information on the rights and responsibilities of public housing renters, residents and household members.